Support

Please access the UPS website with your tracking number to obtain shipping status.  Please DO NOT contact the International Headquarters (IHQ) of Kappa Alpha Psi Fraternity, Inc.  IHQ does not have shipping information, nor can they provide book shipment status. 

Please contact UPS with your tracking number for all shipping-related questions and issues.

A charge will immediately appear on your bank statement under the name "Sheridan".

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:

1. Place your order.
2. Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
   • Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
   • Fax: 734.385.1689 - Attn: Tax Exempt
3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

All printed book and e-Book sales are final.  No refunds

Please use our Contact Us form or email thestory@kappaalphapsi1911.com within fourteen (14) calendar days of receiving the damaged book.  An authorized representative will respond to the email and require photos of the damaged book (exterior, interior, and shipping container).  An authorized representative instructs customers via email where to return the damaged book to exchange for a replacement book.  The customer assumes the shipping cost to return the damaged book.  

Do not send damaged book to Kappa Alpha Psi International Headquarters. 

An eBook is an electronic or digital version of a printed book.  eBooks are generally book-length works.  The e-Book file is "reflowable" meaning the text reflows to fit the window you are viewing, and you can resize the text to suit you.

Please click here for instructions to access and navigate the eBook.

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".

Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.

You will need to download an app to read your eBook offline. You can download the app on any device with internet access.

Download for Apple

Download for Android

Download for Mac

Download from the Microsoft Store

Download on Google Play

Once you have the app downloaded, you can open the eBook from your eLibrary to create an account and initiate offline access.

First you need to set up a user account with VitalSource.

1. Log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) in the upper right-hand corner.
4. Click My account.
5. Click Manage devices.
6. Enter the same email address you used to place your order.
7. Click Continue.
8. Select Other as the role.
9. Enter first name, last name, and password.
10. Click Create an account.
11. You will receive an email to activate your account. Click Verify Email.

Access Offline from your desktop

1. Open the VitalSource desktop app.
2. Enter email address.
3. Enter password.
4. Click Sign In.
5. Click My Library.
6. Click on the eBook you would like to read to download to the app.

Access Offline from an iOS or Android device.

1. From another device like a computer, log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) dots in the upper right-hand corner.
4. Click My account.
5. Click Quick Mobile Sign In.
6. Scan the QR code from your mobile device.
7. Your eBook will open in the mobile app.

• Fast, easy navigation
• Linked table of contents and bookmarking
• In-text and marginal note taking
• Highlighting of text, graphs, and images
• Keyword search within text and notes
• Note and bookmark organizer
• Built-in dictionary
• Offline access to most titles
• Printing options on most titles
• Flashcard creation
• Personalized study guide

Printing the eBook and Copy/Paste is enabled. Follow the prompts in the main menu of the eBook reader to print.

Your device controls the size of the text of your eBook.  Check the Help section in your eReader to find out how to change the type size.

Sharing the eBook and placing the files on online server or cloud platform where others can read or access this content is restricted. Editing the eBook is not enabled.

Many users find our Text-To-Speech (TTS) quite helpful as another way to ingest reading material.

To access this feature, click the Ellipsis in the top right and select "Read aloud". Select the settings icon to adjust speed, voice, and content settings.

Audio controls

Use the "Play"/"Pause" buttons to start and stop the Text-To-Speech at any time or jump forward or backward 10 words with the circular arrow keys.

Voice and rate controls

You have the ability to change both the voice and the rate to truly cater the experience to your specific needs. 

Read aloud from here

If you'd rather start reading in the middle of the page, you can use the "Read Aloud from Here" feature. Select the text in the book where you would like to start reading and click "Read Aloud from Here". Our Text-to-Speech software will launch the Text-to-Speech controls and handle the rest.